Returns & Exchanges
We want you to be completely satisfied with your Moroccanoil purchase; therefore, we offer a 30-day return policy for products purchased directly from our official website. If you are not happy with your order, items can be returned for a full refund or exchange provided they are in their original condition.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack the products in their original packaging, ensuring all caps are tightened to prevent leakage during transit.
Attach Shipping Label
Print the prepaid shipping label provided via email and affix it to the outside of your return parcel, covering any previous shipping marks.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; once received at our warehouse, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing